Cookies and Privacy Policy

Website Cookies and Privacy Policy for The Reformer Studio Ltd

Effective Date: February 20th, 2024

This Privacy Policy describes how The Reformer Studio Ltd ("we," "us," or "our") collects, uses, and shares information about users of our website (the "Website"). This Policy does not apply to information collected offline or through any other channels, such as phone or email.

Information We Collect:

Information you provide directly: This includes information you submit when you contact us through the Website, create an account, book classes, purchase products, or subscribe to our newsletter. This may include your name, email address, phone number, billing address, and any other information you choose to provide.

Information collected automatically: When you visit the Website, we may automatically collect certain information about your device and browsing activity. This may include your IP address, browser type, operating system, device identifier, pages you visit, and links you click.

How We Use Your Information:

We use the information we collect to operate and improve the Website, provide customer service, process transactions, send you marketing communications (with your consent), and personalise your experience on the Website.

We may also use your information for internal purposes, such as conducting audits, analysing data, and preventing fraud.

Information Sharing:

We may share your information with third-party service providers who help us operate the Website and provide services to us, such as payment processors, email marketing providers, and analytics providers. We will only share the information necessary for these service providers to perform their tasks.

We may also share your information if required by law or to protect the rights, property, or safety of ourselves or others.

Cookies and Other Tracking Technologies:

We use cookies and other tracking technologies to collect information about your use of the Website. You can control how cookies are used by clearing your browser cookies or adjusting your browser settings. However, this may limit your ability to use certain features of the Website.

Types of Cookies We Use:

Essential Cookies: These cookies are strictly necessary for the operation of our Site. They allow you to navigate and use key features, such as accessing secure areas of the website. Disabling these cookies may impair your website experience.

Performance Cookies: These cookies collect information about how visitors use our Site, such as which pages they visit and how long they stay on each page. This information helps us improve the overall user experience and performance of our Site.

Functionality Cookies: These cookies allow us to remember your preferences and choices on our Site (such as language or region). This allows us to personalise your experience and provide you with more relevant features.

Targeting/Advertising Cookies: These cookies may be used to deliver personalised advertising on third-party websites based on your interests and browsing behaviour. We currently do not use these cookies.

Data Retention:

We will retain your information for as long as necessary to provide you with the services you request and for other essential purposes, such as complying with legal obligations.

Your Choices:

You have the right to access, update, or delete your personal information. You can also opt out of receiving marketing communications from us. Please contact us using the information below to exercise your rights.

Security:

We take steps to protect your information from unauthorised access, use, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.

Children's Privacy:

The Website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

Changes to this Policy:

We may update this Policy from time to time. We will notify you of any changes by posting the new Policy on the Website.

Contact Us:

If you have any questions about this Policy, please contact us at info@reformerstudio.co.uk